Refund and Returns Policy
At Rabi Mobile, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service. This Refund and Returns Policy explains the conditions under which refunds and returns are processed for purchases made through rabimobile.com or at our store located in Jaynagar Majilpur, West Bengal.
1. Eligibility for Returns
- Returns are accepted within 7 days of the purchase date.
- The product must be in its original condition with all accessories, packaging, and documentation intact.
- Products showing signs of physical damage, misuse, or unauthorized repairs will not be eligible for return.
2. Non-Returnable Items
- Items marked as “Final Sale” or sold under promotional offers are not eligible for returns.
- Software, accessories, and items explicitly mentioned as non-returnable are excluded from this policy.
3. Return Process
- To initiate a return, please contact us via email at info@rabimobile.com with your order details and reason for the return.
- Our team will review your request and provide instructions for returning the product.
- Once the product is received and inspected, you will be notified about the status of your return.
4. Refund Policy
- Refunds are processed only for eligible returns and will be issued in the original payment method used at the time of purchase.
- Refunds may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
- Delivery charges are non-refundable unless the return is due to a defect or error on our part.
5. Exchange Policy
- Customers can opt for an exchange instead of a refund, subject to product availability.
- The exchange must be requested at the time of initiating the return process.
6. Contact Us
If you have questions about our Refund and Returns Policy or need assistance, feel free to reach out:
- Email: info@rabimobile.com
- Website: www.rabimobile.com
Thank you for choosing Rabi Mobile. We are committed to making your shopping experience smooth and reliable!
